Tuesday, July 26, 2011

1saleaday Complaints, 1 Sale A Day Complaints, Microsoft Software Piracy


On 3-9-11, I purchased Microsoft Office Professional 2010 from 1saleaday.com website for $99.99 and was sold a product with a fraudualent unlock code. I cannot use the product. I have called and emailed with no response.


BBB Information on 1saleaday.com

1saleADay, LLC
Phone: 347-529-3434
Fax: 347-295-2008
471 Cozine Avenue
Brooklyn, NY 11208
http://www.1saleaday.com

I work every day and do not load software until my projects are finished. When I finally had a chance to load this, I find that the unlock code was fraudulent. I tried verifying by Internet and phone and Microsoft says it's an illegal unlock code. Sale was through PayPal.

What I did not notice in the beginning, on the PDF they sent with the unlock code, there is a misspelling (not with the unlock code but in the PDF wording), so I believe this was foreign, and not official. I assumed this was directly from Microsoft as the download was directly from them

Since the company doesn't seem to want to contact me, I am now contacting the BBB and reporting the software piracy.

7/27/11- BBB and several software piracy complaints filed.

/\/\Carla/\/\

4-24-12
Now they are spamming me. I have asked not to receove any emails and have gotten 3 of them now.
They use icontact.com for their mail listsm and its not working... Bad review for icontact
I changed my email so hopefully as not to get harvested too much.

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14 comments:

  1. So have you heard anything from the compnay yet?

    ReplyDelete
  2. I did a BBB complaint and then the company sent me a new unkock code. I havent entered it yet but will shortly (I have to reload the software). I am unsure of these codes as I do not really know if they are genuine or not as I am not getting the type of documentation that Microsoft says I should have. I have questions over this still. I will reload the software again as soon as I have a break in work.

    Thanks for asking.

    ReplyDelete
  3. That should have said "unlock code"...

    ReplyDelete
  4. The BBB closed my complaint without a reply from me. I have contacted them today saying I need some documentation saying this is a Genuine Microsoft product.

    /\/\Carla/\/\

    ReplyDelete
  5. I reopened the BBB complaint and I haven't heard back yet on the documentation that it's a Genuine Microsoft product yet. I have my doubts as all they did was send me an email with a new unlock code and nothing else.

    When I loaded Microsoft Office Professional 2010, it corrupted my Microsoft Frontpage software. I noticed that the passwords were now missing and I had to re-enter them, and now Frontpage keeps crashing everytime I do a Ctrl-S or a Save As.

    This is what I mean about not loading something new when I am working, There are always problems.

    One good thing came of this, I had a constant refresh problem or blinking in JPEG Wizard 2 graphic software when selecting a file to open, and this fixed it.

    Anyone from Microsoft want to follow up with me and see if the product code they sent me really is for me or is it already being used on someone elses software?

    I don't trust this, and it might end up in a an Attorney General complaint if I don't get some information. There is such a thing as Consumer protection...

    /\/\Carla/\/\

    ReplyDelete
  6. I had to reopen the BBB complaint for the 2nd time now. They are not wanting to give me documentation that it's a Genuine Microsoft Product. I need the documentation. Hello? I am in Seattle, Microsoft home base.

    /\/\Carla/\/\

    ReplyDelete
  7. BBB complaint going back and forth with company. I have asked for documentation from Microsoft showing thids is a Genuine Microsfot Product and they keep trying to get me to contact their support email and not answer onthe BBB complaint.

    They now say there is no documentation other than the "unlock key code".

    I can't use this product, so have asked for my money back.

    /\/\Carla/\/\

    ReplyDelete
  8. Rejected company again on BBB. They say unlock code is all the documentation I need. Can't trust them or unlock code as the 1st one was bogus. I need some form of documentation, or refund.

    I have asked for a refund.

    /\/\Carla/\/\

    ReplyDelete
  9. WELL IF YOU PAID WITH PAYPAL, GET YOUR MONEY BACK, LET PAYPAL DEAL WITH THEM.

    ReplyDelete
  10. Well, if you are past the time period, I believe it's 45 days for PayPal, you can't get a refund unless the merchant refunds it. Same with Banks, there is a time period, and it was past the time my Bank as well.

    I waited too long to try and even load the product, and I was past the refund period before I even started as I work for months on end and dont load software until I am done with working.

    Thanks for the comment.

    /\/\Carla/\/\

    ReplyDelete
  11. Here is the refund response I have received:

    Hello,

    You have been issued a refund for this order.

    Because of the date of the order, the accounting team will have to manually process this order.

    Please allow 6 - 10 business days for your refund to process.

    If you have further inquiries, please let me know and I will be happy to assist you.

    Thank you,
    Alice
    The Support Team
    www.1SaleADay.com
    --

    Thank you 1SaleADay, took a little while but good company.

    /\/\Carla/\/\

    ReplyDelete
  12. Received refund on 11/11/11. Took 12 business days for the refund. Thank you.

    ReplyDelete
  13. Now they are spamming me. Have received 3 emails on sales in 2 days. I have requested no emails, and they still come.
    See 3rd above.

    /\/\Carla/\/\

    ReplyDelete